Privacy Policy

Last Updated: May 12, 2025

1. Introduction and Scope

This Privacy Policy ("Policy") governs how Oryl ("we," "us," or "our"), collects, uses, processes, stores, and discloses personal information from users ("you" or "your") of our services, including our website, AI-driven tools, and related offerings (collectively, the "Services").

By using our Services, you consent to the practices described in this Policy. This Policy complies with:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)

  • Ontario’s Personal Health Information Protection Act (PHIPA) (if applicable)

  • Other applicable provincial/federal privacy laws

2. Information We Collect

2.1 Personal Information

We may collect:

  • Identifiers: Name, email, phone number, postal address, IP address.

  • Commercial Data: Transaction history, service preferences.

  • Audio/Visual Data: Call recordings or transcripts (with consent).

  • Technical Data: Browser type, device information, usage patterns.

2.2 Cookies and Tracking

We use:

  • Session Cookies: To operate our Services.

  • Preference Cookies: To remember your settings.

  • Analytics Tools: To improve performance (e.g., Google Analytics).

You may disable cookies via your browser settings.

2.3 Location Data

Only with your permission, for service enhancement.

3. How We Use Your Information

3.1 Primary Purposes

  • Deliver and maintain our Services.

  • Process transactions and communicate with you.

  • Improve user experience and prevent fraud.

3.2 Secondary Purposes

  • Train AI/ML models (data anonymized where possible).

  • Conduct market research (aggregated data only).

4. Data Sharing and Disclosure

4.1 No Sale of Data

We do not sell personal information.

4.2 Limited Sharing

We may share data with:

  • Service Providers: Third parties assisting with operations (e.g., payment processors).

  • Legal Compliance: If required by Canadian law.

  • Business Transfers: In case of merger/acquisition (you will be notified).

5. Data Retention and Security

  • Retention: Kept only as long as necessary for legal or business purposes.

  • Security: Industry-standard safeguards (encryption, access controls). Note: No system is 100% secure.

6. Your Rights (Under Canadian Law)

You may:

  • Access or correct your data.

  • Withdraw consent (where applicable).

  • Request deletion (subject to legal exceptions).

To exercise these rights, contact: hello@orylai.com.

7. International Data Transfers

Data may be processed outside Canada (e.g., by cloud providers). We ensure protections align with Canadian standards.

8. Children’s Privacy

Our Services are not for children under 13. We do not knowingly collect their data.

9. Changes to This Policy

Updates will be posted on our website. Material changes will be notified via email.

10. Contact Us

For questions or requests:
Email: hello@orylai.com

Governing Law: This Policy is governed by Ontario/Canadian law.